Effective Date: 01/10/2024
This Privacy Policy describes how WISCAVE LIFE SOLUTIONS and its affiliates (collectively “WISCAVE LIFE SOLUTIONS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://www.ayli.in (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Use, and any applicable service/product terms and conditions, and agree to be governed by the laws of India, including those applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
1. Collection of Information
We may collect your data when you use our Platform, services, or interact with us during our relationship. The types of data collected include, but are not limited to:
- Personal Information such as name, date of birth, address, telephone/mobile number, email address, and identity/address proof.
- Sensitive Personal Information with your consent, such as:
- Bank account details
- Credit/debit card information
- Payment instrument information
- Biometric data (e.g., facial recognition or physiological traits)
You can choose not to provide certain information, but this may limit your ability to use certain features on the Platform.
We may track your usage behavior and other information you provide. This data may be compiled and analyzed in an aggregated format. We also collect transaction-related information on our Platform and partner platforms.
If a third-party business partner collects your data directly, their privacy policy will apply. We are not responsible for the privacy practices or content of third-party platforms and encourage you to review their privacy policies.
Warning: We will never ask for sensitive information like card PINs, passwords, or OTPs via phone or email. If you receive such requests, do not share your data and report the incident to law enforcement authorities.
2. Use of Information
We use your personal data for purposes including but not limited to:
- Providing and managing services or products
- Processing transactions
- Enhancing customer experience
- Troubleshooting and resolving disputes
- Marketing and promotional communications (with opt-out options)
- Customizing your experience on our Platform
- Detecting and preventing fraud or criminal activity
- Enforcing our terms and conditions
- Conducting research, surveys, and analysis
- Complying with legal obligations
Note: Some services may not be available if you do not provide certain information or withdraw your consent.
3. Sharing of Information
We may share your personal information with:
- Our affiliates and group entities for providing services or promotions (unless you opt out)
- Third parties such as:
- Sellers
- Business partners
- Logistics providers
- Payment service providers
- Reward program partners
We may disclose personal or sensitive data:
- To comply with legal obligations (e.g., court orders, subpoenas)
- To law enforcement or regulatory authorities in good faith
- To protect rights, property, or personal safety of our users or the public
4. Security Precautions
We adopt reasonable security measures to protect your data from unauthorized access, misuse, or loss. When you access your account or share sensitive data, it is protected through secure protocols.
Note: Data transmission over the internet is not entirely secure. By using our Platform, you accept the associated risks. Users are responsible for keeping their account login credentials safe.
5. Data Retention & Deletion
You may delete your account from your profile settings on the Platform or by writing to us (see Contact section below). Deleting your account results in the loss of all related information.
We may delay deletion in cases of:
- Pending transactions
- Grievances or disputes
- Legal obligations
We retain personal data only for as long as necessary to fulfill its purpose or as required by law. Some anonymized data may be retained for research and analysis.
6. Your Rights
You may access, correct, or update your data directly through the Platform. You may also request assistance by contacting us.
7. Consent
By using our Platform and providing information, you consent to:
- Collection, use, storage, disclosure, and processing of your data as per this Privacy Policy.
- Communications via SMS, email, call, or instant messaging by us or our partners for service-related or marketing purposes.
If you provide data of others, you confirm that you have the authority to do so.
You may withdraw your consent by writing to our Grievance Officer (see Contact section). Mention “Withdrawal of consent for processing personal data” in the subject. Such requests will be verified, and service access may be limited afterward.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We recommend you review this policy regularly. We may notify you of significant changes as required under law.
9. Contact Us / Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise your rights, please contact:
Grievance Officer
WISCAVE LIFE SOLUTIONS
Email: care@ayli.in
Phone: 04342-317134
Address: 5/215D, Salem Main Road, Dharmapuri 636701